Customer Service Manager - State Farm Agent Team Member
Full Time • Santa Fe, NM
Benefits:
- Bonus based on performance
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jamie Dunn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
You should be able to handle multiple client issues simultaneously, identify unresolved situations, and resolve issues. To include:
RESPONSIBILITIES:
You should be able to handle multiple client issues simultaneously, identify unresolved situations, and resolve issues. To include:
- Handling calls promptly and accurately.
- Render professional service, promptly and courteously to customers.
- Provide advice to customers regarding their insurance needs.
- Answer questions from customers regarding insurance policies, claims, billing, payments, etc.
- Explain policies and procedures to customers.
- Assist policy holders in processing claims. To include inquiries and problems regarding the claim.
- Resolve customer complaints.
- Offer recommendations about different policies and plans offered by the company, as well as generating interest on new policies, services, or changes in plans.
- Keep accurate records of customer transactions.
- Effectively troubleshoot problems when interacting with customers and develop solutions to both known problems and future potential issues by doing your own research, identifying solutions to problems using available resources, and then implementing the solutions found, in an ethical, fair, and considerate manner.
- QUALIFICATIONS:
- 3+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
- If not currently P&C licensed and L&H licensed, must obtain within 90 days to maintain employment.
Compensation: $52,500.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Santa Fe, NM and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none